Webpages

Take the Google Local fast-track to SEO success

In the second half of 2008, Google started including Google Local listings in their results when they believed that you were doing a commercial search (”pizza”) instead of a regular content search.
This week they stepped it up, including Google Local results for just about any search you do. This is a game changer.
Last year I [...]

Why Google is giving away the farm to small businesses

Today when I logged into my Gmail account, I was greeted with an invitation to try Video Chat, another service being rolled out by Google in their attempt to have users integrate Google into every aspect of their online experience. 
Google is certainly not the first company to try this.  AOL, Microsoft and Yahoo have all [...]

Let’s kick-start the user experience movement on Twitter with #goodux and #badux

When you work in the web business, the concept of “user experience” comes up a lot. That makes sense since real people (web “users”) have to interact with web sites, and someone has to design the interface for those interactions. Good user experience means happy visitors and thereby happy shoppers, customers, volunteers, and leads.
But user [...]

Vinegar vs. Honey: How to keep your customers

One of the hats that I wear is webmaster, I build and maintain web sites for clients. This involves site hosting, and I’ve hosted sites with a number of different hosting providers. Recently I’ve been consolidating, moving my various sites to MediaTemple and closing out my hosting accounts with other providers.

Two days ago, I had [...]

What do you think is a good structure for an ongoing support agreement with a client for their website?

Here’s another LinkedIn question and my response, this time on best practices for client / vendor agreements for web services.  Whether you’re a web developer or a business owner who is using (or about to use) a web vendor, read on, my suggestions below help protect both the client and the web developer.
This isn’t the [...]