Web Biz Strategy

Recently I’ve been trying to encourage Facebook to reverse their trend of constantly degrading the FB user experience, and my method has been to try to get people to chime in and offer up user experience improvement suggestions.
Here’s an easy but crucial user experience improvement for Facebook to implement: separate out Friends from Fans in [...]

Over the past few months, Facebook has done a major update to their site interface, followed by a few smaller changes. Many of these updates have been broadly panned, Facebook groups have sprung up against the changes, and articles have been written criticizing the choices made by Facebook.
Why such a negative reaction?  Poor User Experience. [...]

Today’s question comes from a LinkedIn user who wants to know about site FAQ page issues and solutions. Many people on the thread (read it here) complained about FAQ pages and some even recommended against them, but I disagree. FAQ’s exist for a reason: they’re a quick and easy way to get answers and access [...]