Facebook needs a User Experience intervention
Over the past few months, Facebook has done a major update to their site interface, followed by a few smaller changes. Many of these updates have been broadly panned, Facebook groups have sprung up against the changes, and articles have been written criticizing the choices made by Facebook.
Why such a negative reaction? Poor User Experience. From taking away user flexibility for configuring the homepage, to adding application “noise” to the main update feed, to broadcasting users’ Wall posts unasked, it’s been one bad move after another.
This weekend Facebook launched another User Experience degradation: replacing the “People You May Know” section with “Recommendations,” mixing Fan pages in with friends so that now you have to X out dozens and dozens of unwanted Fan page suggestions in order to review potential connections.
When I saw that move, I realized that this wasn’t just time for a blog post, this was time for an intervention, so I created the group “Facebook Needs A User Experience Intervention.” For this group the idea isn’t to bash FB or moan and groan, it’s to suggest improvements with the hope that the FB team will take a hint.
Want to help save FB from themselves? Join the Facebook group and post your suggested improvements. The 200 million strong Facebook community thanks you in advance!
